Do's

• Ensure the online community is awar of all the official community outlets.
• Have clear general rules and a single narrative for public information
• Be friendly.
• Be available to ensure each online moderator's needs are met.
• Be verbal, not responsive. Even experienced members deserve elaborate answers.
• Be personal, keep a clean chatroom, and always ask members to send you a private message in order to elaborate more directly

Don't's

• Do not treat different members unevenly
• Do not overreact
• Do not over-interact
• Be aware of new members