Tracking success on social media messaging isn't that different from tracking the success of your other support channels (phone, email, or live chat). 

However, you'll want to separete the report because you will be looking at the scores for people who are giving customer satisfaction scores on social media as opposed to customer satisfaction in general.

It doesn't work like a check-list: You can't check each item off, get to be happy and old for a couple of decades, then you die. Problems don’t go away, they change and evolve. And accepting life's imperfection is hard because it forces us to accept that we have to live with things we don’t like.